At Zenlo, we are committed to providing our customers with a positive shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

1. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order.

To process your request, please provide:

• Your order number
• Clear photos or videos showing the damage or defect

Once your claim has been verified, you may choose either:

• A full refund, or
• A replacement product at no additional cost.

Our team will process your request as quickly as possible.

2. Not Satisfied With Your Purchase

If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.

We may offer a partial refund on a case-by-case basis, depending on the circumstances and the condition of the product. Every request will be reviewed individually to ensure a fair outcome.

3. Returns

If you wish to return a product for a full refund, the item must:

• Be returned in its original condition
• Be returned in its original packaging
• Show no signs of misuse or damage caused after delivery

Return shipping costs are the responsibility of the customer.

Once we receive and inspect the returned item, a full refund will be issued to your original payment method.

Refund Processing

• Approved refunds are processed within 5–10 business days.
• Depending on your payment provider, it may take additional time for the refund to appear in your account.
• Original shipping charges (if applicable) are non-refundable unless the item arrived damaged, defective, or you received the wrong item.

Contact Us

If you have any questions or would like to request a refund or return, please contact our support team.

Email: support@shopzenlo.com